Most performance evaluations measure activity and call it contribution. Public-service organizations need something harder: a review that connects an employee’s work to the mission — residents served, stakeholders affected, values upheld — without losing the objectivity that makes a rating defensible.
The CIVIC model structures the evaluation across five dimensions: Core functions (are the fundamental duties met), Integrated metrics (measured objectively over time), Value alignment with civic goals, Impact on stakeholders from internal teams to residents and businesses, and Collaborative growth — the forward-looking development plan. The fillable form includes scoring interpretation from Distinguished Contributor down, and instructions that keep supervisors on facts rather than impressions.
Who should use this template
- City and county supervisors conducting annual or introductory reviews
- Nonprofit leaders who want mission alignment in evaluations
- HR directors replacing generic rating forms with a structured model
- Public-sector managers preparing evaluations that may face appeal
What it helps prevent
- Evaluations built on isolated incidents instead of sustained performance
- Ratings with no defined meaning behind the numbers
- Reviews that ignore mission and stakeholder impact entirely
- Evaluation meetings that are formalities instead of conversations
- Signature disputes — the form clarifies signing confirms discussion, not agreement
What’s inside
- General information and evaluation-type block (introductory, annual, other)
- CIVIC model instructions for evaluators and employees
- Core functions and integrated metrics scoring sections
- Value alignment and stakeholder impact assessment
- Collaborative growth and SMART goal planning
- Scoring interpretation guide with defined rating tiers
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Faulkner HR Solutions helps Texas employers, nonprofits, municipalities, and growing businesses fix the people systems behind recurring workplace problems. If this resource raised a risk flag, do not guess your way through the next step.